Nissan LEAF Roadside Assistance

by Ernie Hernandez on April 16, 2011

Warranty Information Booklet

What are the details?

 EDIT: If you own a Nissan LEAF and are looking for roadside assistance in the United States, please call 1-877-NO GAS EV (1-877-664-2738).

First of all, the LEAF Roadside Assistance Benefits are nowhere to be found in the Roadside Assistance Guide, provided with your new LEAF. Silly us, for thinking to look there. According to Nissan’s Manuals and Guides website for the LEAF:

This manual describes roadside assistance operations and related warnings and cautions for this vehicle.

So this manual is really a guide for the folks providing assistance so they don’t harm themselves, or damage the vehicle. So where does one find information about the roadside assistance plan? Not in the Owner’s Manual either. If you go to the “In case of emergency” chapter in the LEAF owners manual, you would find this:

In the event of a roadside emergency, Roadside Assistance Service is available to you. Please refer to your Warranty Information Booklet (U.S.) or Warranty & Roadside Assistance Information Booklet (Canada) for details.

Which is why we have displayed the Warranty Information Booklet at the head of this article. In the Table of Contents, which is organized by page number, after Page 30 it simply states “Roadside Assistance”. Benefits are available 24 hours per day, 365 days per year. Benefits are available to anyone operating the LEAF with the authorization of the owner or lessee. Benefits are available in the 48 contiguous states and Hawaii, but not Alaska.

What is covered?

Coverage is provided for:

  • Mechanical Breakdown
  • Tire FailureAccident/Collision (One-way tow, loaner vehicle not included)
  • Out of charge
  • Lock-out service

Whenever possible, flatbed towing service will be requested, if towing is necessary. If a mechanical breakdown is experienced over 100 miles from home the following reasonable (though Nissan does not define reasonable) trip interruption benefits are available:

  • Meals
  • Lodging
  • Substitute transportation
  • Costs to reunite the vehicle and owner, after warranty repairs have been completed

These services are transferable upon resale for the time remaining on the Nissan New Vehicle Limited Warranty, which on the LEAF is three years or 36,000 miles. During this three year or 36,000 mile warranty period, a complimentary rental vehicle will be provided when a warrantable repair is performed, subject to availability. We can’t imagine that a Nissan dealer will not make a rental available to you in some fashion – whether from dealer inventory or via arrangements with a rental agency.

We find it odd that Nissan chooses to place this information in the Warranty Information Booklet as it makes this statement:

Note: This program is NOT a warranty, and is NOT part of the Nissan New Vehicle Limited Warranty and is subject to change without notice at any time.

Be that as it may, this program will come in handy for those that do not have their own roadside assistance plan in place. We do want to emphasize one thing – we have read in other places that Nissan will tow you home or to the dealership. According to the language of the plan, they are only responsible for towing you to the dealership. This is why we suggested driving home, if possible, prior to turning your car off. If it does restart, no problem. If it doesn’t, you are at home and can at least be comfortable while awaiting the tow truck.

{ 8 comments… read them below or add one }

Daniel May 13, 2011 at 8:10 am

Thanks for the info! I was looking for that info before but like you said, it wasn’t immediately obvious.

Daniel (Leaf owner in San Diego)

Reply

Ernie Hernandez (LEAFguy) May 13, 2011 at 11:23 am

Daniel – welcome to Living LEAF. And thanks for the feedback. We are trying to make LEAF information more accessible.

Reply

Rick July 4, 2012 at 11:21 am

I used this roadside assistance once. I drained my battery to zero….about two blocks from my home which I have a Blink charger waiting. My car stopped in the evening and I was hoping it might recharge just a little to turn on for the 2 block trip home the next day. So I walked home that night and checked the next day. Still no juice to move at all. Lights worked and so did the interior but no drive. Just like the night before…. So I called the number in the book. Told them I was out of power and they sent a flatbed truck free of charge to tow me home. My only problem the tow truck took about a hour to come. But they towed me to my garage and I pushed it in and charged up!!

Reply

Ernie Hernandez (LEAFguy) July 4, 2012 at 4:09 pm

Rick – welcome to Living LEAF. The LEAF EV battery (also referred to as a traction battery) is only used to turn the electric motor to move the vehicle. And I’m afraid that once it’s drained, it is truly drained. It must be recharged to move the vehicle under its own power. The accessories (interior lights, audio system, air conditioning, etc) are all powered by the 12-volt battery, which in your case still had plenty of juice. At least you could listen to the audio system while waiting for the flatbed! I’m glad everything worked out okay.

Reply

RS August 11, 2012 at 7:41 pm

why will the not tow to a tire shop and insist on towing to dealer

Reply

Ernie Hernandez (LEAFguy) August 11, 2012 at 8:56 pm

RS – welcome to Living LEAF. According to the language in the owner’s manual: Roadside Assistance will arrange to transport the vehicle to the nearest Nissan LEAF certified dealer. We know of some owners that have had their LEAF towed to their home instead. I’m sure if you wanted to tow it to a tire shop that the service provider that Nissan sends will be happy to oblige.

Reply

DJ February 24, 2014 at 2:25 pm

I have 2013 Nissan Leaf SV
and charger cord is stuck in charging port
I have tried all the methods
should I call roadside assistance or Dealer?

Thanks
DJ

Reply

Ernie Hernandez February 27, 2014 at 7:11 pm

DJ – Welcome to Living LEAF. Sorry for the delayed response as I have been unavailable. I’m sure that you’ve resolved this by now, but roadside assistance will only send a tow truck driver that knows nothing of your car. I would call the dealer when future similar issues arise.

Reply

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