What are the details?
EDIT: If you own a Nissan LEAF and are looking for roadside assistance in the United States, please call 1-877-NO GAS EV (1-877-664-2738).
First of all, the LEAF Roadside Assistance Benefits are nowhere to be found in the Roadside Assistance Guide, provided with your new LEAF. Silly us, for thinking to look there. According to Nissan’s Manuals and Guides website for the LEAF:
This manual describes roadside assistance operations and related warnings and cautions for this vehicle.
So this manual is really a guide for the folks providing assistance so they don’t harm themselves, or damage the vehicle. So where does one find information about the roadside assistance plan? Not in the Owner’s Manual either. If you go to the “In case of emergency” chapter in the LEAF owners manual, you would find this:
In the event of a roadside emergency, Roadside Assistance Service is available to you. Please refer to your Warranty Information Booklet (U.S.) or Warranty & Roadside Assistance Information Booklet (Canada) for details.
Which is why we have displayed the Warranty Information Booklet at the head of this article. In the Table of Contents, which is organized by page number, after Page 30 it simply states “Roadside Assistance”. Benefits are available 24 hours per day, 365 days per year. Benefits are available to anyone operating the LEAF with the authorization of the owner or lessee. Benefits are available in the 48 contiguous states and Hawaii, but not Alaska.
What is covered?
Coverage is provided for:
- Mechanical Breakdown
- Tire FailureAccident/Collision (One-way tow, loaner vehicle not included)
- Out of charge
- Lock-out service
Whenever possible, flatbed towing service will be requested, if towing is necessary. If a mechanical breakdown is experienced over 100 miles from home the following reasonable (though Nissan does not define reasonable) trip interruption benefits are available:
- Substitute transportation
- Costs to reunite the vehicle and owner, after warranty repairs have been completed
These services are transferable upon resale for the time remaining on the Nissan New Vehicle Limited Warranty, which on the LEAF is three years or 36,000 miles. During this three year or 36,000 mile warranty period, a complimentary rental vehicle will be provided when a warrantable repair is performed, subject to availability. We can’t imagine that a Nissan dealer will not make a rental available to you in some fashion – whether from dealer inventory or via arrangements with a rental agency.
We find it odd that Nissan chooses to place this information in the Warranty Information Booklet as it makes this statement:
Note: This program is NOT a warranty, and is NOT part of the Nissan New Vehicle Limited Warranty and is subject to change without notice at any time.
Be that as it may, this program will come in handy for those that do not have their own roadside assistance plan in place. We do want to emphasize one thing – we have read in other places that Nissan will tow you home or to the dealership. According to the language of the plan, they are only responsible for towing you to the dealership. This is why we suggested driving home, if possible, prior to turning your car off. If it does restart, no problem. If it doesn’t, you are at home and can at least be comfortable while awaiting the tow truck.